As you know the situation regarding COVID-19 has evolved significantly over the past few weeks. At Malcolm Thompson Pumps our COVID-19 Response Team is taking every precaution to manage the risks associated with COVID-19 to protect our employees, customers and business partners. We are also working diligently to minimise supply chain disruptions.
Our sales and service teams continue to be fully operational. Our sales staff are available to answer phone calls, reply to price and availability enquiries and to process orders.
However to protect the health of our employees and customers, for the foreseeable future we are severely limiting our in person contact with our customers, to business critical contact only. Our full sales team is available by phone and email.
Where in person contact is required our teams will utilise the Australian Government Department of Health recommendations regarding social distancing including no shaking of hands, maintaining 1.5mt distance at all time and frequent hand sanitisation.
Onsite Service Work
Where our service teams have been engaged to complete a service job on a customer’s site, our teams will work with your teams to ensure they are exercising social distancing, are frequently hand sanitising and are not sharing tools, pens or other such implements.
If you have specific requirements regarding onsite visitors at this time, please ensure these are communicated to our teams in advance of their visit to your site.
Supply Chain Management
We are liaising frequently with key suppliers regarding potential product shortages and at this stage we are not aware of any significant impacts to product supply. We are also monitoring relevant freight routes for potential delays.
Given this is a rapidly changing situation, over the past week we have placed several additional orders to protect against future product shortages, in order to ensure we can fulfil customer orders into the future.
In the event that there are any products that are business critical to your business we recommend you reach out to your regular sales representative to discuss placing a forward order.
Given this is a rapidly changing situation our COVID-19 Response Team continues to meet daily to review the impact of COVID-19. We will provide our customers with ongoing updates as required.
In the meantime if anyone has any questions please don’t hesitate to contact your regular sales representative.